Phone Skills - Infinite Dental Solutions

Exceptional phone skills are crucial for providing excellent customer service and ensuring smooth communication between your office and patients. We train front desk staff to handle phone calls with professionalism, empathy, and efficiency to address patient inquiries, schedule appointments, and assist with any concerns.

Innovative Solutions Creates

Mastering phone skills at your dental office is crucial for shaping your brand identity and adding value. It not only differentiates your practice but also, aligns with your brand promise. Consistency builds trust and loyalty, showcasing your brand personality and value proposition of exceptional customer service. Enhanced patient satisfaction solidifies your brand as the preferred choice for dental care.

Brand Personality

About 51% of customers don’t come to the office where the phone skills were not a good experience.
Skills are not just limited to picking up the phone quickly but also include the usage of verbiage, matching the tone, the order of the questions being asked, and many other things.
If you want to make sure that your thousands of dollars spent on marketing are not going to waste and increase the chance of word of mouth, so you don’t have to spend so much on marketing.

Brand Promise

Calling any other business and calling a healthcare business expectation of the person on the other side is different.
66% of patients only waits for 1-2 minutes before hanging up.
It is not only how long one should be put on hold, but also how it was done.

Brand Value

Providing training to your staff about navigating insurance portals could streamline this process, saving time and preventing revenue loss.

Perhaps you’re turning away patients prematurely just because you’re not in-network, without even gathering more information about their needs. Educating your staff on how to help patients explore switching insurance plans could open up new opportunities for treatment acceptance and revenue generation.

And what about those calls where patients inquire about pricing, only to be met with a vague response like ‘Sorry, we can’t give you that information over the phone?’ Having a team with a basic understanding of dentistry can empower them to answer common questions without interfering with the doctor’s diagnosis, improving patient satisfaction and increasing appointments.